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Customer’s satisfaction is our first priority; we provide a comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, upgrade, warranty extension etc.

Technical Support
Ambul provide full technical supports to our esteemed customers and distributors during the entire life cycle of instruments sold by Ambul.

Spare Parts Support
Ambul maintains an inventory of enough spare parts for all our devices during at least 5 years, even after a stop of production.

Training
In order to adjust to customer needs, Ambul provides different levels of training such as marketing, user and instalation manual, troubleshooting and repair guide, personalized video guide... We have various types of course: on-site or internal, scheduled and on demand.

Warranty Extension
Possibility of a extended warranty to help control service costs and share risk of investment.
*Warranty extension program may not be applicable for some models or modules. Regarding price and other detailed information, please contact our international business department or your local supplier.


Warranty Obligation
. Ambul´s obligation under this warranty is limited to repair or replace any main units or parts from all defects or deficiency in design, material, workmanship.
. For Distribute,free maintenance is limited to replace parts free charge.
. For Direct sale,free maintenance mean that replace parts free or repair parts returned from customer free or free-site repair .
. The warranty period of replace parts under warranty lasts only to the warranty period of original main unit. The warranty period of replace accessories under warranty lasts only to the warranty period of original accessories .

Warranty  Exemptions
Ambul’s obligation or liability under this warranty does not include any transportation or other charges or liability for direct, indirect or consequential damages or delay resulting from the improper use or application of the product or the use of parts or accessories not approved by Ambul or repairs by people other than Ambul  authorized personnel.
This warranty shall not extend to:
. Malfunction or damage caused by improper use or man-made failure.
. Malfunction or damage caused by unstable or out-of-range power input.
. Malfunction or damage caused by force majeure such as fire and earthquake.
. Malfunction or damage caused by improper operation or repair by unqualified or unauthorized service people.
. Malfunction or damage caused by use of parts or accessories not approved by Ambul 。
. Malfunction of the instrument or part whose serial number is not legible enough.
. Others not caused by instrument or part itself.

On Demand Service
Ambul provide an on demand service to customers and distributors by agreement.

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